Your Rights. Your Choices. Your Voice.
Everyone accessing Brain Buddy has the right to feel safe, respected, heard and included in the decisions that affect them.
As a registered NDIS provider, we are committed to upholding participant rights and delivering supports in line with the NDIS Practice Standards, NDIS Code of Conduct and Positive Behaviour Support Capability Framework.
Your support should always respect you as an individual.
When you receive support from Brain Buddy, you have the right to understand the services you're receiving and be involved in decisions about your support.
We recognise that every participant has their own goals, preferences, culture, beliefs and experiences. Our role is to listen, provide clear information and work with you so you can make informed choices about the supports that affect your life.
You Have the Right to:
You will be treated with dignity, kindness and respect. Your circumstances, culture, religion, beliefs, identity and choices will be recognised and respected.
Be involved in decisions about your supports and have choice and control over the things that affect you. We'll help you understand your options.
Your services should reflect your individual needs, goals and preferences, with quality supports appropriate to your circumstances.
Receive support in an environment free from discrimination and feel safe, welcomed and included when accessing our services.
Your personal information, dignity and confidentiality will be respected. We'll explain how your information is used and seek consent where required.
Information communicated in a way that works for you — appropriate to your age, communication needs, culture and circumstances.
Receive clear information about the fees associated with your supports, charged in accordance with applicable requirements.
Ask questions, raise concerns or make a complaint about your experience. We'll work to address concerns respectfully.
Learn About Feedback & Complaints →Good support is a partnership.
Your participation helps us provide services that are safe, effective and aligned with the goals that matter to you. When receiving support from Brain Buddy, we ask that you:
Treat our clinicians, staff and other people accessing our services respectfully, and help us maintain a safe environment for everyone.
Where possible, actively participate in your services and the decisions relating to your goals, preferences and supports.
Your circumstances and support needs can change over time. Let us know about relevant changes so we can adjust your services.
Work collaboratively with your Brain Buddy team on the goals and outcomes you have agreed are important to you.
Pay any agreed fees within the timeframes outlined in your service agreement or agreed payment arrangements.
Accessible format
We've created an Easy Read Rights Guide using simpler language and an easy-to-follow format to help participants understand their rights when receiving services from Brain Buddy.
Official standards and guidelines that shape how Brain Buddy delivers safe, quality support.
You are at the centre of your support.
We want participants to feel informed and involved throughout their experience with Brain Buddy.
We'll take the time to explain your supports, listen to your preferences and involve you in decisions wherever possible. You can ask questions, request information and discuss changes to your supports at any stage.
Families, carers, advocates and other members of your support network can also be involved where appropriate and with the relevant consent.
If you have a concern about your services, disagree with something or feel your rights haven't been respected, you can talk to our team or make a complaint. Raising a concern will not affect your right to receive respectful, quality support from Brain Buddy.
Can I be involved in decisions about my support?
+Yes. You have the right to be involved in decisions about your supports and the goals you're working towards. We'll provide information to help you make informed choices.
Can a family member, carer or advocate support me?
+Where appropriate and with the relevant consent, people you trust can be involved in discussions and decisions about your supports.
What if I don't understand something?
+Please ask us. We'll do our best to explain information in a way that's clear and accessible toyou.
Can I make a complaint?
+Yes. You have the right to raise a concern or make a complaint. We'll listen to your feedback and work with you to address your concerns appropriately.
Where can I find an easier-to-read version of my rights?
+Our Easy Read Rights Guide provides this information in a simpler, accessible format.
Positive Behaviour Support, Psychology and Early Childhood Supports for NDIS participants and families across Melbourne.
● NDIS Registered ProviderPhone (03) 9851 8200
Email [email protected]
Fax (03) 9017 8920
Locations
Suite 502, 1 Princess Street, Kew 3101
90 David Street, Dandenong, 3175
© 2026 Brain Buddy. All rights reserved.
