Privacy & Confidentiality
Protecting your information, dignity and confidentiality.
When you access support from Brain Buddy, you trust us with personal information about yourself, your health and your circumstances. We take that responsibility seriously.
We are committed to protecting the privacy, dignity and confidentiality of every participant and ensuring personal information is collected, used and stored appropriately throughout your time with us.
Your information is treated with care and respect.
To provide safe, effective and personalised supports, Brain Buddy needs to collect and maintain certain information about the people who access our services.
We only collect information that is relevant to providing your support, meeting our professional responsibilities or fulfilling applicable administrative, funding and regulatory requirements. Your information is handled with care and protected in accordance with applicable privacy, health information and NDIS requirements.
Depending on the services you receive, we may collect:
One secure record
Each category feeds into a single, confidential record used only to support your care.
Your name, contact details, date of birth and other information needed to identify and communicate with you.
Personal Information
Relevant health information and medical records that help our clinicians understand your circumstances.
Health & Medical
Information relating to assessments, support requirements, recommendations and Behaviour Support Plans.
Assessments & Reports
Information recorded by your clinician as part of providing and documenting your support.
Session & Clinical Notes
With appropriate consent, relevant information from healthcare professionals, Support Coordinators, schools or other members of your support network.
Other Providers
Information required to provide, administer or claim for funded supports and meet relevant NDIS requirements.
NDIS & Funding
Information needed to manage appointments, service agreements, invoices, payments and communication with you.
Administrative
Secure Record
Information that helps us support you.
Depending on your circumstances, information may be used to:
Provide and manage your agreed supports
Understand your goals, needs and preferences
Maintain clinical and service records
Prepare assessments, reports and support documentation
Communicate with you and your nominated support network
Coordinate care with other professionals where appropriate
Manage appointments, invoicing and administration
Meet applicable NDIS, funding, professional and legal requirements
You're part of the conversation.
Health, disability and other sensitive information requires particular care. Brain Buddy will collect necessary sensitive information where you have provided consent, where collection is required or authorised by law, or in other circumstances where collection is permitted — including where necessary to respond to a serious threat to a person's life, health or safety.
When information is collected as part of providing your services, we'll respect your privacy and handle that information in accordance with applicable consent, confidentiality and legal requirements. Where appropriate, we'll explain what information we need and why so you can make informed decisions about your support.
Your information isn't shared without a reason.
There may be times when working collaboratively with other people involved in your support can help us provide more coordinated care. This could include communicating with your:
Where consent is required, we'll seek it before sharing your information. There may also be limited circumstances where information must or may be disclosed without consent because of a legal, regulatory or safety requirement — where this occurs, we will only disclose information in accordance with our applicable obligations.
Protecting your information is part of providing quality care.
Brain Buddy takes reasonable steps to ensure personal, clinical and administrative information is appropriately maintained, stored and protected. We are committed to maintaining confidentiality and safeguarding participant information from inappropriate access, use or disclosure.
Access to information is limited to authorised people who require it for legitimate clinical, administrative, regulatory or service-related purposes.
Where applicable, Brain Buddy also has obligations relating to the reporting and oversight of restrictive practices and reportable incidents. We only disclose information that is necessary to meet these requirements and continue to respect your privacy, dignity and confidentiality throughout the process.
You have the right to understand how your personal information is handled.
You can talk to our team if you:
Have questions about the information we collect
Want to understand how your information is being used
Have concerns about your privacy or confidentiality
Want to discuss consent or information sharing
Believe information we hold about you may be incorrect
Would like information about accessing your records
If you have a question or concern about how your personal information has been collected, used, stored or shared, please speak with our team. We'll listen to your concerns, explain the relevant process and work with you to address the matter appropriately. You also have the right to provide feedback or make a complaint about your experience with Brain Buddy.
Why does Brain Buddy need my personal information?
+We collect information needed to understand your circumstances, provide appropriate supports, maintain service records and meet relevant professional, funding and regulatory requirements.
Will you share my information with other providers?
+Where consent is required, we'll ask before sharing relevant information with other professionals or members of your support network. There may be limited circumstances where disclosure is permitted or required by law.
How is my information kept confidential?
+Brain Buddy takes reasonable steps to securely maintain participant information and restrict access to authorised people who require it for legitimate purposes.
Can I ask about the information you hold about me?
+Yes. You can contact our team if you'd like to discuss the information we hold or find out about the appropriate process for requesting access to your records.
What should I do if I have a privacy concern?
+Please contact our team. We'll listen to your concerns and explain the next steps. You can also use our Feedback & Complaints process if you would like to make a formal complaint.
Positive Behaviour Support, Psychology and Early Childhood Supports for NDIS participants and families across Melbourne.
● NDIS Registered ProviderPhone (03) 9851 8200
Email [email protected]
Fax (03) 9017 8920
Locations
Suite 502, 1 Princess Street, Kew 3101
90 David Street, Dandenong, 3175
© 2026 Brain Buddy. All rights reserved.
